Refund & Return Policy

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Last Updated: August 2026

At WILDNESS, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return, exchange, or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within [7 days] of receiving your order.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
Original tags and labels must remain attached.
The product should be returned with its original packaging, where applicable.
The product must not have been washed, altered, damaged, stained, or used.
Proof of purchase or the original order details may be required.

Products that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, contact our customer support team through the Contact Us page within [7 days] of receiving your order.

Please provide:

Order number
Product name
Reason for return
Photos or videos, if the product is damaged, defective, or incorrect

Our team will review your request and provide further instructions if the return is approved.

3. Exchanges

If you have received the wrong size or would like to exchange an eligible product, you may request an exchange within [7 days] of delivery.

Exchanges are subject to product and size availability.

If the requested size or product is unavailable, you may be offered another available option or a refund, subject to the applicable policy.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to help us investigate the issue.

If the issue is verified, WILDNESS may offer a replacement, exchange, or refund as applicable.

5. Non-Returnable Products

The following products may not be eligible for return or exchange:

Products that have been worn or washed.
Products without their original tags.
Products damaged after delivery due to improper use or care.
Products that have been altered or modified.
Products returned after the applicable return period.
Any product specifically marked as non-returnable on the website.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable refund method.

Please allow [2-3 business days] for the refund to be processed after approval. The time required for the amount to appear in your account may vary depending on your bank or payment provider.

7. Shipping Charges

Original shipping charges, if any, may be [non-refundable] depending on the reason for the return.

For returns caused by receiving a damaged, defective, or incorrect product, WILDNESS will handle the applicable return shipping arrangements in accordance with the approved return request.

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may apply.

8. Return Inspection

All returned products are subject to inspection before a return, exchange, or refund is approved.

If a returned product does not meet our return conditions, WILDNESS reserves the right to reject the return.

9. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the applicable return process.

10. Refund for Cancelled Orders

If an eligible order is successfully cancelled before dispatch, any applicable refund will be processed according to the payment method and refund procedure used by WILDNESS.